If you're having issues connecting your social media accounts, here are a few things to know and try.
In order to connect your Instagram account to Enji (actually, any social media scheduler), Facebook/Meta requires that your Instagram account is a business account (meaning not private) and that it is also connected to a Facebook Business page.
Here are instructions to help you make your Instagram account a business account
Here are instructions to help you connect your Instagram account to a Facebook Business page
The other reason you might not be able to connect your Instagram or Facebook account to Enji is sometimes Enji doesn't have the right sharing permissions set on the Facebook side and within your account. So you should try this:
Log into Facebook and click on your profile photo in the upper right.
Then click on settings and privacy, then settings.
Then scroll in the menu on the left and find Business Integrations. Look for Enji in the list of apps and make sure the permissions are enabled.
Other things you can try if you're still having trouble.
Try this: Make sure you're starting from a blank slate and Enji isn't "remembering" anything from the previous time you tried.
Click on the settings wheel in the lower left corner of your screen.
In the window that opens, click on connected accounts.
Click into the platform(s) then on the next screen click on the 3 little dots you see in the upper right corner of that window. Click delete to make sure the connection is removed.
Try to connect the integration again.
Try this: If you're specifically struggling to connect your Facebook and/or Instagram account, sometimes things aren't selected properly so Facebook isn't sending the right information from the right account.
When you are in the process of trying to connect an account, when the first screen opens in the connection process, click "edit previous settings".
On the next screen click the "Opt in to all current and future Businesses" and then try to complete the process.
Try this: Make sure you've given Enji access to all your Facebook pages and Instagram accounts if you are trying to connect multiple profiles for each.