If you don’t see an option to connect a KPI to your Facebook or Instagram account, it is most likely for one of 3 reasons.
You are trying to connect Facebook or Instagram to a KPI that is not in the social media category
You created a custom social media KPI
You edited the name of a social media KPI that is in Enji’s list of KPIs
If you did one of the latter two things, it interferes with Enji’s ability to map the KPI to the information in Facebook and Instagram. But, if you’d like to see if we can manually map the data to make it work, send us a message and we can chat!